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  1. Even if NTP is enabled, the time on the TeraStation is out of synchronization with NTP server
    [Answer ID: 15130]
    If you initialize your TeraStation's settings, over a long period of time the internal clock of the TeraStation may show somewhat different time with NTP server even if NTP is enabled. In this case, adjust the time by either of the following ways:...
  2. The TeraStation may not send you an email notification of quotas.
    [Answer ID: 15132]
    If you initialize your TeraStation's settings, the TeraStation may not send you an email notification of quotas.Delete files before quota exceeded. Updated firmware fixing this problem will be released at the end of August, 2013. You will be able to download the updated firmware from the following URLs....
  3. Surveillance Cameras Troubleshooting
    [Answer ID: 15170]
    IssuePossible CausePossible SolutionVideo recording does not start.Surveillance Camera setting not enabled.Enable the Surveillance Camera from Settings.A LAN cable between the TeraStation and network camera is disconnected, or the power is turned off....
  4. An Error May Occur When You Back up the LinkStation or TeraStation in Express Wizard Screen of NovaBACKUP with Windows XP
    [Answer ID: 15196]
    To back up your LinkStation and TeraStation with NovaBACKUP from Windows XP, select "Backup" on the top of the main menu.
  5. A Note about Wake on LAN(WOL)
    [Answer ID: 15300]
    When Wake on LAN(WOL) is enabled, the Email Notification function doesn't work even if you turn off the TeraStation.
  6. Only information for a guest user is displayed although I log in as an administrator or a member of the power users group.
    [Answer ID: 15397]
    There are cases where the privileges are reset after rebooting the TeraStation if you set privileges of an administrator or a member of the power users group on each group.In this case, log in with the administrator account and set the privileges again....
  7. When restoring the settings, the "rebooting" dialog opens.
    [Answer ID: 15398]
    Restoring is working without any problem even if the "rebooting" dialog opens.A "complete" message will be displayed when restoring is completed.
  8. The spare disk remains displayed after recovering the RAID array from spare disks.
    [Answer ID: 15400]
    There are cases where the spare disk remains displayed when you have recovered the RAID array from spare disks.The display will be corrected by rebooting the TeraStation.
  9. A media cartridge is not recognized.(TS-2RZ series)
    [Answer ID: 15401]
    If you remove a media cartridge improperly, the status is not displayed correctly.The display will be corrected by rebooting the TeraStation.
  10. Some hard drives are not encrypted.(TS-2RZ series)
    [Answer ID: 15402]
    If you create a RAID 10 array with 12 drives and format it with encryption enabled, you will see the drive status shows drives 11 and 12 are not encrypted, but the RAID array is encrypted correctly....
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