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  1. I cannot install NAS Navigator2 properly in macOS Sierra.
    [Answer ID: 16069]
    A bug was fixed where NAS Navigator2 could not be installed on macOS 10.12.Please download the latest version of NAS Navigator2.
  2. When "Assign authorization to external SMB server" is selected, authentication from Mac OS X 10.8 or later is failed.
    [Answer ID: 15758]
    If the hostname is more than 10 characters, authentication from Mac OS X 10.8 or later is failed. Set the hostname 10 characters or less.
  3. When changing the IP addess from NAS Navigator2 or SmartPhone Navigator, the DNS server address is initialized.
    [Answer ID: 15781]
    If a fixed IP address and the DNS server address are set, the DNS server address will be initialized when changing the IP addess from NAS Navigator2 or SmartPhone Navigator. Open the interface and set the DNS server address again....
  4. I cannot install NAS Navigator2.
    [Answer ID: 15810]
    You cannot use or install NAS Navigator2 when using a domain user. Install it as a local user.
  5. What is the full path to FTP directory in the LinkStation or TeraStation?
    [Answer ID: 14674]
    The default path at login to FTP console starts at root directory. The path to target FTP directory is: LinkStation: /disk_volume/shared_folder_name/TeraStation: /mnt/disk_volume/shared_folder_name...
  6. List of Interoperable Products with NAS Backup Function
    [Answer ID: 14649]
    NAS Backup is not compatible with some of the older NAS product .Please refer to list of  Interoperable products . TeraStationLinkStation TS4400D* TS3400R* TS3400D TS5200D TS5400D TS5600D...
  7. How to Reset the Password for the TeraStation
    [Answer ID: 14931]
    TeraStation TS4000, TS5000, and TS7000 TeraStation TS-8VHL, TS-6VHL, TS-QVHL, TS-WVHL, TS-RVHL TeraStation TS-TGL / TS-HTGL / TS-RHTGL / TS-ITGL / TS-RITGL / TS-DHTGL / TS-X series...
  8. How to : monitor TeraStations with monitoring software
    [Answer ID: 16305]
    The following software can make it possible to monitor TeraStations.- For more detailed information and questions on the software, please contact the software manufacturer.- To purchase the software, please contact the software manufacturer or reseller....
  9. How to: Setup and enable FTP server on LinkStation or TeraStation?
    [Answer ID: 14673]
    1.Start (NAS Navigator2 to launch) a web browser and Log in to management Web UI. 2.Navigate to [Network] - [Settings]. And enable FTP service. 3.Create a User account for Shared (FTP) folder access....
  10. I cannot install "Microsoft Remote Desktop" for Mac.
    [Answer ID: 16178]
    Supported OS for "Microsoft Remote Desktop" is macOS 10.9 or later.Users of Mac computers running OS X 10.8 or earlier need to use "Microsoft Remote Desktop Connection Client for Mac 2."...
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